Delivery Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to all over the New Zealand and Australia. [We also accept orders from international customers].
Free Shipping in the New Zealand!!!
At Urban Caps, we are delighted to offer free shipping on all orders within New Zealand. We want to make your shopping experience as seamless and enjoyable as possible.
Shipping Times
Our team works diligently to process and dispatch orders promptly. Please note the estimated shipping times below:
-
New Zealand:
- North Island: 7-9 business days
- South Island: 7-12 business days
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 7- 12 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Free Shipping in the USA and Australia
At Urban Caps, we are delighted to offer free shipping on all orders within the United States and Australia. We want to make your shopping experience as seamless and enjoyable as possible.
Shipping Times
Our team works diligently to process and dispatch orders promptly. Please note the estimated shipping times below:
- USA: 7-12 business days
- Australia: 8-12 business days
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your shipment's progress and know exactly when it will arrive.
International Shipping
For our valued customers outside of the USA and Australia, we offer international shipping at competitive rates. Shipping times may vary based on your location.
Customs and Duties
International customers are responsible for any customs duties or taxes imposed by their respective countries. Please be aware of your local customs regulations before placing an order.
Order Confirmation
After placing an order, you will receive an order confirmation email. If you have any questions about your order or need assistance, our customer service team is here to help. Contact us at info@urbancaps.co.nz
Returns and Exchanges
We want you to love your Urban Caps purchase. If, for any reason, you are not satisfied, please review our Returns and Exchanges Policy for detailed information on how to initiate a return or exchange.
5. Shipping Costs
We offer free shipping on all our products. However, Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@urbancaps.co.nz or 0800 888 002.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at info@urbancaps.co.nz or 0800 888 002.